Ecommerce

Online trading is now part of how most businesses operate, in the UK and internationally, whether that’s business to consumer (B2C) or business to business (B2B). It opens up real opportunity, but it also brings legal and regulatory demands that keep shifting.

Whether you’re launching an online store, building a new digital platform or reaching customers through another channel, compliance isn’t optional. We help you get it right and keep it right as the business grows.

What ecommerce covers

Ecommerce is buying or selling goods or services online. Social commerce sits alongside it, where customers buy through and engage with brands on social media. Businesses now use both to build value and revenue.

What you need to consider depends on whether you’re operating B2C or B2B, but it generally includes:

• consumer law, such as the Consumer Rights Act 2015
• data protection and privacy law, including the UK GDPR and the Data Protection Act 2018
• online trading issues
• terms and conditions
• website compliance, including cookies policies, privacy statements and general website terms of use
• branding partnerships
• employment matters
• intellectual property, including copyright and trademark protection
• regulatory compliance

How we help

We help you work through the regulatory and contractual side of ecommerce and social commerce, and stay compliant as you grow. We work alongside our clients as a trusted adviser, supporting the business as it develops.

Online, the small print does real work, standing between a smooth sale and a consumer dispute.