Privacy Policy

Who are we?

Chubb Bulleid Solicitors is a company incorporated in England and Wales with Company Number 05386876 and is a “controller” under the General Data Protection Regulation and the Data Protection Act 2018. Our registered office is 7 Market Place, Wells, BA5 2RJ.

Whose data do we hold?

We may hold data about the following people:

Employees
Customers and clients
Suppliers and service providers
Advisers, consultants and other professional experts
Complainants and enquirers

What data will we collect?

We will only collect information from you that is relevant to the matter that we are dealing with. In particular we may collect the following information from you which is defined as “personal data”:

Personal details
Family, lifestyle and social circumstances
Financial details
Business activities of the person whose details we are processing
Details obtained through our website which may include information such as a length of visit to the site, geographical location, pages viewed and navigation paths and/or information you provide by contacting us through the website.

Special Categories

We may also collect information that is referred to as being in a “special category”. This

could include:

Physical or mental health details
Racial or ethnic origin
Religious beliefs or other beliefs of a similar nature
Criminal convictions
Sexual orientation

Basis for processing

The basis on which we process your personal data is one or more of the following:

It is necessary for the performance of our contract with you
It is necessary for us to comply with a legal obligation
It is in our legitimate interests to do so
You have given us your consent (this can be withdrawn at any time by advising our data protection supervisor)

How will we use your data

We may use your information for the following purposes:

Provision of legal services including advising and acting on behalf of clients
Promotion of our goods and services
Provision of education and training to customers and clients
Maintaining accounts and records
Supporting and managing staff
To administer and maintain our website

From time to time Chubb Bulleid may send you marketing materials for services or events we think may be of interest to you. In cases where we are co-hosting an event with another organisation your contact information may be shared with the other organisers. If you would prefer we not use your data for marketing purposes please notify us in writing at solicitors@chubb-bulleid.co.uk.

Who will we share your information with?

Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:

Barristers
Medical Experts
Private Investigators
Healthcare professionals, social and welfare organisations
Courts and tribunals
Partner organisations (see above)

Where you authorise us we may also disclose your information to your family, associates or representatives and we may disclose your information to debt collection agencies if you do not pay our bills.

How long will we keep your information for?

We will normally keep your information throughout the period of time that we do work for you and afterwards for a period of fifteen years as we are required to do by law and also by the regulations that apply to us
In some cases (for example where are have prepared a will for you) we may retain your information for a longer period and we will advise you of this at the time
More information is set out in our Data Retention Policy which is available on request from the Data Protection Supervisor

Transfers to third countries

We may from time to time transfer your personal data to a country outside of the EEA
Normally this will be necessary for the performance of your contract with us or for the exercise or defence of legal claims on your behalf
Sometimes we may transfer for other reasons and we will ensure that appropriate safeguards are in place at all times

Security arrangements

We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures
Information will be held in accordance with the Lexcel Standard
In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the ICO and with you as appropriate
More information is available from the Data Protection Supervisor

What rights do you have?

You have the following rights under the GDPR:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Rights concerning automated decision-making and profiling

Right of access

You have a right to see the information we hold about you to access this you need to provide a request in writing to our Data Protection Supervisor, together with proof of identity
We will usually process your request free of charge and within 30 days however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and/or is very complex
Full details are available in our Data Subject Access Policy which is available on request from the Data Protection Supervisor

Right to erasure

You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR)
We will deal with your request free of charge and within 30 days but reserve the right to retain information that we are required to hold by law or regulation, or that is required to exercise or defend legal To exercise your right to erasure please contact our Data Protection Supervisor

Who can you complain to?

If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact the Data Protection Supervisor Laura Maden
If your complaint remains unresolved then you can contact the Information

Commissioner’s Office, details available at www.ico.org.uk

When using our website

Your privacy is important to us. By providing personal information such as your name and e- mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.

Information we monitor about visitors to the website

During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.